We value your business and welcome your questions and feedback. Our aim is to provide high quality products and efficient, reliable service backed by our 100% satisfaction guarantee.
If you have a question, please feel free to email us at [email protected].or browse our frequently asked questions section below.
Frequently asked questions
Tell me about the quality of your products
Creative Glass Gifts’ products are manufactured in Italy and Germany and are of the same robust quality as glass blocks which are used in walls and floors of buildings.
What are my payment options?
Currently Creative Glass Gifts uses PayPal for all online purchases. With PayPal you can make purchases using major credit cards, debit cards and direct deposit from your bank account. You don’t need to be a PayPal member to use this service and make purchases from our website. For more details go to the PayPal website.
What currency are the prices on the Creative Glass Gifts website?
All prices on the website are in Australian dollars.
Are online transactions secure?
Yes, as all online ordering is handled by PayPal enabling payments to be made quickly, easily and securely. Creative Glass Gifts does not have access to any of your banking or credit card details. Transactions and details handled by PayPal are never shared or sold to a third-party.
Safeguarding your financial and personal information is one of our most important priorities. PayPal automatically encrypt all sensitive information sent between your computer and its servers .When registering or logging in to PayPal, information is protected by Secure Sockets Layer (SSL) with an encryption key length of 168 bits (the highest level commercially available).
For more information on PayPal’s security see the PayPal website.
Do you ship internationally?
Currently we only ship throughout Australia. However, if you are interested in purchasing in bulk internationally please contact us at [email protected].
Will I receive a confirmation of my order?
Yes, once you have placed your order via the checkout page an email will be sent to your inbox confirming your purchase. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has shipped, we will send you an email letting you know as well as an Australia Post tracking number so you can follow your parcel’s journey.
What is your refund and exchange policy?
We have a 100% satisfaction guarantee. For details, please read our refund policy.
What can I do if my gift is damaged or defective when it arrives?
We are very proud of the quality of our products, However, in the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email, with your name, order number and the product item within seven days of receipt of the item to [email protected].. We will then contact you to discuss an appropriate solution for you.
All claims for damaged, defective or missing product(s) must be filed within 7 days of receiving your order. Please email us at [email protected]. to initiate a claim.
Please be assured information obtained by Creative Glass Gifts is used strictly for the purpose of providing you with your order. Your information is never shared or sold to a third-party. Creative Glass Gifts purchasing is handled through PayPal to ensure the highest form of security, therefore we do not have access to, or store any credit card details. Your email contact information may be used to send you promotional material however you may opt out at any time.
I have a general enquiry. Who do I contact?
You can contact Creative Glass Gifts via our Contact page or you can email us directly at [email protected].
How do I provide feedback?
We would love to hear any feedback. We endeavor to improve our customers’ experiences and would appreciate any feedback you have. Please email [email protected].. You can also leave feedback on each of our products by visiting our product pages and leaving a rating and comment for others to read about your experiences.