Our delivery fee includes postage and handling. Creative Glass Gifts delivers Australia wide via Australia Post. Standard delivery is $20 for parcels up to 5kg (usually two items). We also now offer an express post option for $25.
For bulk orders, please contact us regarding discounts and freight options.
Upon ordering, you will be sent an email confirming your purchases. Once we’ve made and packed up your order, we’ll send you an email letting you know it’s been posted and include an Australia Post tracking number for your parcel.
Dispatch and delivery times
Orders are dispatched from our warehouse within five business days. Gifts are delivered to the delivery address supplied, until 5pm Monday to Friday. As many people are not home during the day, we recommend a work delivery address. Expected delivery time is 3 – 7 days after dispatch from our warehouse, depending on your postcode.
Confirmation of delivery
If the recipient is not available to accept delivery, a proxy or agent may sign for it at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and Creative Glass Gifts.
If no one is at the delivery address to receive the parcel the carrier will either leave it on the premises or leave a note with pick up details.
Please note that we cannot deliver on weekends or public holidays or deliver to PO Boxes.
Please let us know if your delivery does not arrive within the expected time frame. The team at Creative Glass Gifts pride ourselves on excellent customer service and our delivery partners have an excellent delivery record. However occasions may arise where, despite best efforts, the delivery of your gift is delayed. We will endeavour to ensure that your order is delivered promptly.